Global Blue


Dear clients,
We would like to inform you that from 26.04.2021. Croatian custom stamps are valid only for Croatian tax free forms and only those forms with Croatian custom stamps will be able to refund.
Forms from other countries, which are certified with Croatian custom stamps, we will not be able to accept and refund until further notice, regardless of the date of certification.

We are currently the only one in Bosnia and Herzegovina who provides VAT refund for Global Blue tax free forms.

You can cash your properly filled and customs validated forms from Italy, Germany, Austria, Croatia and Slovenia, along with the presentation of travel documents in the following EXC offices:

Sarajevo City Center (III floor), Vrbanja 1, 71000 Sarajevo
Mepas Mall, Kardinala Stepinca bb, 88000 Mostar, cash desk no.2
Shopping center Mellain, ZAVNOBiH-a bb, 75000 Tuzla
Delta Planet Mall Banja Luka, Ul. Bulevar Srpske Vojske 8, 78000 Banja Luka

Global Blue Tax Free Forms issued globally are accepted in EXC exchange office in Sarajevo, Mecator Shopping center Dobrinja, Bulevar Mimar Sinana 1, 71000 Sarajevo.

More informations about the conditions and method of refunding your VAT can be found at: or phone number +38763393366, or e-mail adress: